Customer Care Representative
Location : Renfrew, Ontario
Our Renfrew, Ontario site is currently accepting applications for a Full-Time Customer Care Representative. This role is a hybrid role (3 days in office / 2 days working remotely).
Mativ offers a wide range of critical components and engineered solutions to solve our customers’ most complex challenges. With over 5,000 employees worldwide, we manufacture on four continents and generate sales in more than 100 countries. We offer a range of premium applications across diversified and growing end markets, from filtration to healthcare to sustainable packaging. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers’ products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.
We are looking for a Customer Care Representative to join our team.
The Customer Care Representative provides customer and sales support. They provide service to our customers through transactional and operational excellence to ensure customer expectations are met and exceeded. This position will report to and take work direction from the Customer Service Manager. This position is involved in the activities that lead to capturing product orders which involves direct contact with customers, sales, planning, logistics, and marketing. The CCR is responsible for the maintenance and upkeep of various system records, following-up on customer inquiries, and assisting customers with product questions and any service issues. The CCR will focus on providing an efficient and effective process from customer inquiry through invoicing as well as building strong relationships with customers, sales, planning, and others within the organization.
Expectations / Responsibilities:
- Maintains a high level of professional and ethical standards in all business interactions.
- Possesses strong customer facing skills that will help drive new business to Mativ.
- Builds relationships to gain customer confidence and loyalty with an emphasis on value added service opportunities.
- Processes orders accurately and timely via phone, fax, e-mail and EDI.
- Maintains an intimate knowledge of customer accounts, pricing, and inventory programs with an emphasis on understanding customer needs to facilitate efficient asset planning, short term sales forecasting and identifying unusual order activity.
- Works as a liaison between other functional areas including Business Development, Research and Development, Planning, Transportation and Sales teams to meet customer’s requests while maintaining adequate order value.
- Facilitates problem resolution to meet customer demands and department objectives.
- Serve as inside Customer Care Representative to specific Account assignments.
- Maintains a complete knowledge of our product offerings.
- Not afraid to “roll up sleeves” and solve problems on their own.
Qualifications:
- A Bachelor’s degree and 2-3 years of customer service experience in a manufacturing facility preferred.
- English speaking required.
- Possess a desire to grow professionally through experiences and exposure within Mativ.
- Demonstrate personal credibility through strong communication skills, achieving results, and trusted relationships with others.
- Must have a positive and energetic attitude with desire to help internal and external Customers.
- Willingness to challenge the status quo and facilitate different perspectives to drive solutions.
- Familiarity with MS Office products and SAP is a distinct plus.
- Highly motivated with minimal supervision required.
- Team player attitude is a MUST.
We thank all applicants but only those selected for an interview will be contacted